WHAT AN ENGAGEMENT LOOKS LIKE
Every engagement starts in one of two places. Either the foundation was never built, or the tool is running and the team is working around it.
PRE-IMPLEMENTATION
Some lenders are evaluating AI underwriting tools or went live without the operational foundation in place. Before any tool goes live, the data infrastructure has to be built, ownership has to be defined, and the change management work has to happen before adoption is expected. I spent years on the technology side of this industry selling these tools, which means I know how vendors price, how contracts get structured, and what questions most lenders never think to ask before they sign. We make sure you are buying the right thing for your loan population and that your operation is ready to use it.
POST-IMPLEMENTATION
The tool is running and the team is working around it. Users are abandoning the output. The AI is making decisions but the workflow was never redesigned around them, and the organization never built enough trust to act on them consistently. Files that clear through the AI are pulling through at higher rates, closing faster, and carrying less repurchase risk. The financial case is real. But there is no data infrastructure connecting those front-end decisions to the back-end outcomes, so the ROI conversation with the board stays theoretical and the operating model never changes. We go into the Encompass data, find exactly where the automation is being worked around instead of acted on, redesign the workflows around what we find, and build the reporting layer that makes the financial case visible, from prospect pull-through, cost to produce, and post-close investor findings.
The technology can make the decision. Getting the organization to trust it, act on it, and stop rebuilding the work downstream is a different problem entirely.
That is the work we do.

